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Handles WhatsApp, web, email and voice with RAG over your docs and real access to your systems — orders, invoices, accounts. Resolves, not just replies: changes a shipping address, issues a credit, opens a ticket. 80% closes on its own. 20% reaches the human with the case half-solved and all context served.
80%
Cases closed without humans
<30 s
First response, 24/7
-50%
Cost per ticket
+12
NPS points after launch
Real tools on your helpdesk, systems and KB. Humans take the complex case — with half the work already done.
Resolves, not redirects
The difference with a chatbot: this agent does things. Queries the order, changes the shipping address, issues the credit, opens the ticket. All under policy (amount, type and reason thresholds) and with source citation on every answer.
WhatsApp · Web · Email · Voice
The customer asks on WhatsApp, follows up by email, ends on a call. The agent doesn't lose them: same conversation, same context, same customer. Tone adapted per channel, continuity guaranteed.
20% complex, delivered well
When it escalates, the human agent doesn't start from scratch. They receive: reason for escalation, conversation summary, customer data, actions already tried and proposed next step. The customer doesn't repeat their case either.
Every correction makes it sharper
The human agent corrects an answer and the system learns. KB updates, patterns refine, false positives drop month over month. By the third month, the agent understands your business better than a 6-month onboarding.
On top of your current helpdesk. No migrations.
Helpdesk
Channel
Web chat
Voice
Knowledge base
Ops systems
Internal handoff
Orchestration
RAG
82%
Resolved without human
-45%
Cost per ticket
+12
NPS points in 3 months
“We expected the usual Black Friday meltdown and it didn't happen. The agent absorbed 40× normal traffic without flinching and our team finally handled hard cases with time to spare. NPS went up because customers stopped waiting.”— CX Lead · B2C SaaS
Free assessment first. Fixed scope before we start.
First agent · 4-6 weeks
Fixed project
Agreed scope · 4-6 weeks
One agent on one channel with 3-5 tools and basic governance. Fast proof of value.
Full system · 8-12 weeks
Project + retainer
Fixed scope · continuous operation
System with persistent memory, multi-channel, full observability and auditable governance.
Monthly operation available as retainer · VAT not included
A chatbot replies inside a predefined tree. Out of the tree, it breaks. An AI agent with RAG and tools understands the real question, queries your systems, executes actions and reasons over new cases — learning from human feedback.
Yes, under policy: threshold by amount, customer type and reason. In-policy auto-executes; out-of-policy prepares the action and escalates for one-click approval. Full audit trail.
Serverless architecture with autoscaling. In a real B2C case with 80K customers, 0 downtime at 40× normal traffic. Humans focus on incidents, the agent absorbs the queue.
Detects frustration signals and sensitive cases (churn, legal, health) and escalates immediately at high priority. It doesn’t try to solve what it shouldn’t — humans are the safe exit.
Native. Detects language and replies consistently — no "sorry, English only". Supports ES/EN/CA/FR/PT/IT out of the box, others on request.
60 minutes with an engineer who has shipped CX at scale. We analyze volume, topology and repeat tickets, and prioritize the 3 cases where the agent pays for itself the first month.